Changing the user level of a Daikin Altherma heat pump

Our Altherma Daikin heat pump at home, comes with a handy control display, you can change and tweak a lot of settings, as long as you have the right user level. Below it is explained go to go from one level to another.

The heat pump comes with 3 user levels that all allow to set different settings of the system:

1. End-user (Eindgebruiker)
2. Advanced end-user (Geavanceerde eindgebruiker)
3. Installer (Installateur)

Changing to a different level can be done through the control display which has 5 buttons and navigation arrows.

1. Top left: Information
2. Top right: Enable/Disable
3. Bottom left: Home
4. Bottom right: Back (to previous menu)
5. Center: OK

How to check if you are on the end-user level?

Now, by default the user level will be just end-user. To detect if you are end-user, press on Back (Button 4) and check the shown menu. If you only see 4 main menu options (Set Date/Time, Holidays, Select Program and User Settings), you are end-user. In Dutch the naming will be Tijd/datum instellen, Vakantie, Programma selecteren and Gebruiker instellingen.

How to go to the advanced end-user level?

To go to the advanced end-user level, while you are now in the main menu (and you see the 4 main menu options), press the Information button until the menu options change from 4 to 6.

Two additional menu options (Low noise mode and Information) will appear. Or Geluidsarme stand and Informatie will appear in Dutch.

How to go to the installer level?

To go to the installer level, still while you are in the main menu (and you see the 6 main menu options), Navigate to Information and press OK. Then Navigate to User Settings (Gebruikerinstellingen) and press OK. You will now see the current user level which should be advanced end-user. Press the Back button for 5 seconds until the user level will change to Installer. If succesful, you'll see the user level as Installer now. Press OK.

Checking the current user level being advanced end-user.

Having pressed the Back button for 5 seconds, the level changes to installer.

An additional main menu option appears, which is Installer Settings (Installateurinstellingen).

Now being installer, you can for example:

• Allow to set a schedule when to heat your hot tap water.
• Enable, disable or reschedule the disinfection function

How to go back to end-user level?

Press in any menu the Information button for 5 seconds, and you'll go back to the end-user level and to the home display.